Privacy Policy

 

CopStore Sdn Bhd is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

By using our website and services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

 

1. Information We Collect

1.1. Personal Information: We may collect personal information from you when you create an account, place an order, or contact us for support or inquiries. This information may include your name, email address, phone number, billing and shipping addresses, and payment information.

1.2. Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, device information, and browsing behavior on our website. This information is used to improve our website's functionality and user experience.

 

2. How We Use Your Information

2.1. We use your personal information to process and fulfill your orders, provide customer support, communicate with you about your account and orders, and send you promotional materials if you have opted in to receive them.

2.2. We use non-personal information to analyze website traffic and usage, identify trends and preferences, and improve the overall user experience.

 

3. Disclosure of Your Information

3.1. We do not sell, rent, or share your personal information with third parties, except as necessary to provide our services or as required by law.

3.2. We may share your personal information with third-party service providers who assist us in processing orders, providing customer support, and managing our website. These service providers are contractually obligated to keep your personal information confidential and secure.

3.3. We may disclose your personal information if required by law, in response to a court order or legal process, or to protect our rights or the rights of others.

4. Security of Your Information

4.1. We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include physical, electronic, and procedural safeguards, such as secure servers, firewalls, and encryption.

4.2. While we strive to protect your personal information, we cannot guarantee the security of any information transmitted to or from our website. You are responsible for maintaining the confidentiality of your account information and password.

5. Cookies

   5.1. We use cookies and similar technologies to enhance your user experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences in your browser settings.

6. Third-Party Links

   6.1. Our website may contain links to other websites that are not controlled or operated by CopStore Sdn Bhd. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing the privacy policies of any external websites before providing your personal information.

7. Children's Privacy

   7.1. Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

8. Changes to Our Privacy Policy

   8.1. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website.

9. Contact Us

   If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

CopStore Sdn Bhd Address:

No 22A, Jalan PJU 3/47,

Sunway Damansara Technology Park,

47810 Petaling Jaya, Selangor Darul Ehsan,

Malaysia

Phone: +603 7805 3888

Email: info@copstore.com.my

10. Your Rights and Choices

10.1. You have the right to access, update, or delete your personal information held by CopStore Sdn Bhd. To exercise these rights, you may log in to your account on our website or contact our customer support team.

10.2. If you no longer wish to receive promotional communications from us, you can unsubscribe by clicking the "unsubscribe" link in the email or contacting our customer support team.

11. Data Retention

11.1. We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

11.2. When your personal information is no longer required, we will securely destroy or anonymize it in accordance with applicable laws and regulations.

12. International Data Transfers

12.1. While we primarily store and process your personal information in Malaysia, we may transfer your information to third-party service providers located in other countries for the purposes described in this Privacy Policy.

12.2. When transferring your personal information internationally, we will ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

By using our website and services, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy. If you have any questions or concerns, please do not hesitate to contact us.