Return & Exchange

RETURN AND EXCHANGE POLICY

 

Last updated: May 3, 2023

Thank you for choosing Copstore.com.my for your copier needs.

If you are not fully satisfied with your purchase, please review our comprehensive Return and Exchange Policy. The following terms apply to any products purchased from us.

 

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions

For the purposes of this Return and Exchange Policy:

• Business Company (referred to as "the Company", "We", "Us", or "Our" in this Agreement) refers to Copstore, located at 22A, Jalan PJU 3/47, Sunway Damansara, Petaling Jaya, 47810, Selangor, MY.
• Goods refer to the items offered for sale on the Service.
• Orders represent your request to purchase Goods from us.
• Service refers to the Website.
• Website refers to Copstore, accessible from copstore.com.my
• You refers to the individual accessing or using the Service, the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

General Return Policy

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you can return the product to us for repair/replacement or account credit. You are eligible for a REFUND or EXCHANGE, subject to the terms below:

• All items are eligible for return and will be processed if conditions are met.
• Always ship back items following the shipping instructions, and include proof of receipt with your return.

 

Refund Policy

To qualify for a refund, you must return the product within 14 days of purchase. If the product is damaged in any way or the return is initiated after 14 days, you will not be eligible for a refund.

For a product to be eligible for a refund, ensure the following conditions are met:

• Product must be returned in its original packaging
• Product must include the receipt or proof of purchase

Our team will inspect the returned product and process your refund. The refund will be issued to the original payment method used during the purchase.

 

Exchange Policy

You may exchange products for a different size or color variation, subject to availability. Exchanges are allowed within 14 days of purchase. Exchanges exceeding 14 days will not be processed.

To be eligible for an exchange, ensure the following conditions are met:

• Product must be returned in its original packaging
• Product must include the receipt or proof of purchase

Ship the product back for inspection and replacement. The exchanged product will be processed once the items are received and conditions are confirmed.

You have the right to exchange the item one time, provided all conditions in the Exchange Policy are met.

 

How to Initiate a Return

To request a Return, Refund, or Exchange, or if you need further clarification and have questions, please do not hesitate to contact us through our:

• Email Address: onlinecopstore@gmail.com
• Phone Number: +60199226551

We will update you on your Return Status through your EMAIL and PHONE, provided that all contact information is recorded with us.