Terms & Conditions

Welcome to the Terms and Conditions webpage of CopStore Sdn Bhd, Malaysia's leading online store for copier machines, spare parts, and consumables. We are committed to providing our customers with a secure and trustworthy platform to purchase quality products at competitive rates. By accessing and using our website, you agree to comply with our terms and conditions. Please read them carefully before making any purchases or using our services.

 

General Terms and Conditions

1.1. The following terms and conditions govern the use of the CopStore website and any services offered by CopStore Sdn Bhd.

1.2. By accessing or using our website, you agree to be bound by these terms and conditions.

1.3. If you do not agree to these terms and conditions, please do not use our website or any of our services.

1.4. We reserve the right to modify, update, or change these terms and conditions at any time without prior notice.

Intellectual Property Rights

2.1. All content, including but not limited to text, graphics, logos, images, and software, on the CopStore website is the property of CopStore Sdn Bhd or its affiliates and is protected by copyright, trademark, and other applicable intellectual property laws.

2.2. You may not use, reproduce, modify, distribute, or display any content on our website without our prior written consent.

2.3. You may not use any of our trademarks or logos without our prior written consent.

2.4. Any unauthorized use of our intellectual property rights will be subject to legal action.

Product Information and Pricing 3.1. We strive to provide accurate product information and pricing on our website. However, we do not guarantee that all information is error-free, complete, or current.

3.2. We reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice.

3.3. All prices listed on our website are in Malaysian Ringgit (MYR) and are subject to change without prior notice.

3.4. We reserve the right to cancel any orders placed for products listed at an incorrect price, even if the order has been confirmed and payment has been made. In such cases, customers will be notified of the cancellation, and any payment already made will be refunded.

Ordering and Payment

4.1. You may place an order on our website by adding products to your cart and completing the checkout process.

4.2. All orders are subject to acceptance by CopStore Sdn Bhd.

4.3. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product information or pricing, and suspected fraud or unauthorized activity.

4.4. Payment for your order must be made at the time of checkout using one of the payment methods accepted on our website.

4.5. We use a secure payment gateway to process all transactions. However, we do not guarantee the security of any payment information transmitted over the internet.

Shipping and Delivery

5.1. We offer shipping to addresses within Malaysia only, International Shipping is subject to avaibility and convenience. 

5.2. We strive to ship all orders within 1-3 business days of receiving payment.

5.3. Delivery times may vary depending on your location and shipping method selected.

5.4. The risk of loss or damage during transit will be transferred to the buyer once the goods are handed over to the carrier.

5.5. We reserve the right to cancel any order if we are unable to ship the products due to unforeseen circumstances.

Returns and Refunds

6.1. We accept returns and provide refunds for products that are damaged, defective, or not as described.

6.2. To initiate a return, please contact our customer service team within 7 days of receiving your order.

6.3. Products must be returned in their original packaging and in new and unused condition.

6.4. We reserve the right to refuse returns for any reason, including but not limited to products that have been used, damaged, or altered.

6.5. Refunds will be processed within a reasonable time frame after the returned product is received and approved. Refunds will be issued to the original payment method used at the time of purchase.

6.6. We do not refund any shipping or handling fees paid at the time of purchase.

Privacy and Data Protection

7.1. We take the privacy and security of our customers' personal information seriously.

7.2. We collect, store, and use personal information in accordance with our Privacy Policy, which can be found on our website.

7.3. By using our website and services, you consent to the collection, storage, and use of your personal information as described in our Privacy Policy.

7.4. We do not sell or rent your personal information to any third parties.

7.5. We use industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure.

Limitation of Liability

8.1. CopStore Sdn Bhd shall not be liable for any damages, losses, or expenses arising out of or in connection with the use or inability to use our website or services.

8.2. We shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, lost revenue, or lost data.

8.3. We disclaim any warranties, express or implied, related to the products sold on our website, including but not limited to warranties of merchantability or fitness for a particular purpose. Customers should consult the product manufacturer for warranty information.

8.4. Our liability for any direct damages arising out of or in connection with the use of our website or services shall be limited to the amount paid by the customer for the products or services in question.

Governing Law and Dispute Resolution

9.1. These terms and conditions shall be governed by and construed in accordance with the laws of Malaysia.

9.2. Any disputes arising out of or in connection with these terms and conditions shall be resolved by arbitration in accordance with the rules of the Asian International Arbitration Centre (AIAC) or the Kuala Lumpur Regional Centre for Arbitration (KLRCA).

9.3. The language of the arbitration shall be English.

Contact Us

10.1. If you have any questions or concerns about these terms and conditions or any of our products or services, please contact us at:

CopStore Sdn Bhd Address:

No 22A, Jalan PJU 3/47,

Sunway Damansara Technology Park,

47810 Petaling Jaya, Selangor Darul Ehsan,

Malaysia

Phone: +603 7805 3888

Email: info@copstore.com.my

 

Indemnification

11.1. You agree to indemnify and hold CopStore Sdn Bhd, its affiliates, directors, officers, employees, and agents harmless from any claims, damages, losses, or expenses arising out of or in connection with your use of our website or services, including but not limited to any violation of these terms and conditions, and any third-party claims arising from your use of the website or services or your breach of these terms and conditions.

Entire Agreement

12.1. These terms and conditions constitute the entire agreement between you and CopStore Sdn Bhd and supersede all prior or contemporaneous agreements, communications, and understandings, whether oral or written.

12.2. Any waiver of any provision of these terms and conditions shall be effective only if in writing and signed by an authorized representative of CopStore Sdn Bhd.

Severability

13.1. If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

13.2. In such cases, the invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, while preserving the original intent of the parties.

Force Majeure

14.1. CopStore Sdn Bhd shall not be liable for any failure or delay in performing its obligations under these terms and conditions due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, wars, strikes, labor disputes, government actions, or disruptions in telecommunications or transportation networks.

Termination

15.1. We reserve the right to terminate your access to our website and services at any time, without prior notice, if we believe that you have violated these terms and conditions or engaged in any unlawful or unauthorized activity.

15.2. In the event of termination, you shall immediately cease using our website and services and delete any downloaded or printed materials obtained from our website.

Assignment

16.1. You may not assign or transfer your rights or obligations under these terms and conditions to any third party without our prior written consent.

16.2. CopStore Sdn Bhd may assign or transfer its rights and obligations under these terms and conditions to any of its affiliates or in connection with a merger, acquisition, or sale of substantially all of its assets.

Miscellaneous

17.1. These terms and conditions are available in English only.

17.2. Headings in these terms and conditions are for convenience only and shall not affect the interpretation of any provision.

17.3. No delay or failure by CopStore Sdn Bhd to exercise any right or remedy under these terms and conditions shall be deemed a waiver of such right or remedy or any other rights or remedies.